FAQs
Blockchain Basic FAQs
Q: What is blockchain?
A: Blockchain is a distributed ledger technology that records transactions across multiple computers. It is secure, transparent, and tamper-proof, making it an ideal system for managing digital assets such as cryptocurrencies.
Q: What is a cryptocurrency wallet?
A: A cryptocurrency wallet is a digital tool that allows you to store, manage, and transact with cryptocurrencies. Wallets can be software-based (hot wallets) or hardware-based (cold wallets), with hardware wallets like Cardware Wallet providing enhanced security by keeping your private keys offline.
Q: What are private and public keys?
A: In cryptocurrency, a public key is like an address that you can share with others to receive funds, while a private key is a secret code that allows you to access and manage your funds. It is crucial to keep your private key secure, as anyone with access to it can control your cryptocurrency.
Q: How do I set up a cryptocurrency wallet?
A: To set up a hardware wallet like Cardware Wallet, you will need to follow the initial setup process, which includes creating a wallet, and recording a seed phrase for backup, Detailed instructions for Cardware Wallet are provided in the user manual.
Q: What is a seed phrase?
A: A seed phrase is a series of 12 or 24 words generated by your wallet during the initial setup. It serves as a backup for your private keys and can be used to recover your wallet and funds in case of loss or damage.
Q: How do I keep my seed phrase safe?
A: Write down your seed phrase on a secure medium, such as a steel plate, and store it in a safe place. Avoid storing it digitally or in an easily accessible location to prevent unauthorised access.
Q: What is the difference between a hot wallet and a cold wallet?
A: A hot wallet is connected to the internet, making it convenient for frequent transactions but more susceptible to online threats. A cold wallet, like Cardware Wallet, is offline and air-gapped, providing superior security for long-term storage of digital assets.
Q: How do I send and receive cryptocurrency?
A: To send cryptocurrency, you need the recipient's public key (address). Enter this address, specify the amount to send, and sign the transaction with your private key. To receive cryptocurrency, share your public key with the sender. For more information on sending and receiving with Cardware Wallet, visit our tutorial page.
Cardware Wallet FAQs
Q: What is Cardware Wallet?
A: Cardware Wallet is a hardware wallet designed to securely store and manage your digital assets offline. It features a screen, camera, and physical buttons, allowing for secure transaction signing without connecting to the internet. The device operates in an air-gapped environment, ensuring that private keys remain isolated from online threats.
Q: How does Cardware Wallet ensure security?
A: Cardware Wallet employs multiple advanced security measures to protect your digital assets:
Air-Gapped and Offline Operation: The wallet operates entirely offline, with no connections to the internet, Bluetooth, or Wi-Fi. This air-gapped design eliminates exposure to remote attacks and unauthorized access via network connections, ensuring that private keys and sensitive data remain isolated within the device.
Secure Transaction Signing via QR Codes: Transactions are signed within the secure element of the device using QR codes for data transfer. This method allows secure communication between the wallet and the Cardware application without exposing private keys or requiring direct data connections, maintaining the air-gapped security.
USB-C Power with No Data Transmission: The device is powered via USB-C, utilizing only the power and ground connections. All data lines are physically disconnected and visibly shown on the transparent circuit board, allowing users to verify that no data transmission is possible through the USB-C connection. This design eliminates risks associated with malicious cables or data transfer through power connections.
High Entropy Key Generation: Private keys are generated using high entropy from random pixel data captured by the device's camera during setup. This process ensures that each key is unique and unpredictable, enhancing security against key duplication or prediction.
EAL6+ Certified Secure Element Chip: The wallet incorporates an EAL6+ certified secure element chip for key generation and storage. This chip provides a tamper-resistant environment that protects cryptographic operations against advanced physical and logical attacks, safeguarding your private keys.
Firmware Integrity and Non-Upgradability: The firmware is fixed and non-upgradable, stored in secure, read-only memory. This prevents vulnerabilities associated with firmware updates, such as potential exploitation of update mechanisms or introduction of malicious code, ensuring consistent and secure operation.
Read/Write Protection: The secure element and microcontroller include mechanisms to prevent unauthorized access or modification of the device's memory and firmware. This safeguards sensitive data and maintains the integrity of the device against physical and software-based attacks.
By integrating these comprehensive security features, Cardware Wallet ensures that your private keys remain securely stored within the device, transactions are conducted safely, and your digital assets are protected against a wide range of potential threats.
Q: Who is Cardware Wallet intended for?
A: Cardware Wallet is suitable for both individual investors looking to secure their personal digital assets and institutional clients requiring secure management of large volumes of digital assets. Its user-friendly design and advanced security features make it ideal for users seeking a reliable and secure hardware wallet solution.
Q: What cryptocurrencies does Cardware Wallet support?
A: Cardware Wallet supports a wide range of cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), and other EVM-based chains and tokens. This compatibility allows users to manage diverse digital assets within a single hardware wallet.
Q: How do I purchase a Cardware Wallet?
A: You can purchase a Cardware Wallet directly from our official website or through authorised retailers. To place an order:
Visit our online store: Purchase Cardware Wallet
Select the desired product (e.g., Cardware Wallet (BTC) or Cardware Wallet (BTC/EVM).
Add the product to your cart and proceed to checkout.
Complete the payment process by selecting your preferred payment method.
Q: How much does Cardware Wallet cost?
A: The Cardware Wallet 1.0 flagship product is priced at $77 USD, excluding VAT and shipping costs. Prices may vary depending on the model and any additional options or warranties selected.
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, bank transfers, and cryptocurrency payments. You can select your preferred payment option during the checkout process on our website.
Q: How long does shipping take?
A: Shipping times vary depending on your location and the selected shipping method. Orders are typically processed within 1-2 business days. Delivery times range from 5 to 21 business days, depending on the destination country and the shipping option chosen at checkout. Please note that during Prelanch, the devices will only be shipped in Q4 of 2024.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to most countries worldwide. Shipping costs and delivery times may vary based on the destination. Please refer to the shipping information provided during the checkout process for details specific to your location.
Q: How do I contact customer support?
A: You can reach our customer support team through the following methods:
Email: Send your inquiries to contact@cardwarewallet.com
Discord: Create a ticket on Discord and our friendly team will be able to assist.
Our support team is available to assist you with any questions or issues you may have regarding your Cardware Wallet.
Q: Is the Cardware Wallet firmware upgradable?
A: No, the Cardware Wallet's firmware is fixed and non-upgradable. This design choice enhances security by preventing vulnerabilities that could arise from firmware updates, such as potential exploitation of update mechanisms or introduction of malicious code.
Q: How do I set up my Cardware Wallet?
A: To set up your Cardware Wallet:
Power the Device: Connect the wallet to a power source using a USB-C cable. Ensure that only the power and ground connections are active; all data lines are disconnected.
Initialise the Wallet: Follow the on-screen instructions to create a new wallet. The device will generate a 24-word mnemonic seed phrase during this process.
Backup Your Seed Phrase: Carefully write down the seed phrase on the provided seed phrase paper or the durable steel seed phrase sheet included in the package. Store it securely in a safe place.
Start Using the Wallet: Use the device's camera and QR code functionality to interact with the Cardware application for managing your digital assets.
Q: How does the QR code transaction process work?
A: Cardware Wallet uses QR codes to securely transfer transaction data between the hardware wallet and the Cardware application without establishing a data connection:
Create Transaction: Initiate a transaction in the Cardware application, which generates a QR code containing the unsigned transaction data.
Scan QR Code: Use the wallet's camera to scan the QR code. The device processes the transaction data internally.
Review and Sign: Verify the transaction details displayed on the wallet's screen. If correct, approve the transaction using the physical buttons. The wallet signs the transaction within the secure element.
Export Signed Transaction: The wallet generates a QR code containing the signed transaction.
Broadcast Transaction: Scan the signed transaction QR code with the Cardware application to broadcast it to the blockchain network.
This process ensures that private keys remain securely stored within the wallet at all times.
Q: What should I do if I lose my Cardware Wallet or it gets damaged?
A: If your Cardware Wallet is lost or damaged, you can recover your digital assets using the 24-word mnemonic seed phrase generated during the initial setup:
Obtain a New Hardware Wallet: Purchase a new Cardware Wallet device.
Restore Wallet: During the setup process, select the option to restore from an existing seed phrase.
Enter Seed Phrase: Carefully input your 24-word seed phrase into the new device.
Complete Setup: Once the seed phrase is verified, your wallet will be restored, and you can access your digital assets as before.
Important: Keep your seed phrase confidential and stored in a secure location. Anyone with access to your seed phrase can control your digital assets.
Q: Does Cardware Wallet support multisignature wallets?
A: Yes, Cardware Wallet supports multisignature (multisig) wallet configurations. This allows you to set up wallets that require multiple private keys to authorize a transaction, enhancing security by distributing signing authority.
Q: Can I use Cardware Wallet with other wallet applications?
A: Cardware Wallet is designed to be compatible with standard cryptocurrency protocols and can be used with various wallet applications that support QR code-based communication and adhere
Q: How do I ensure the authenticity of my Cardware Wallet device?
A: To verify the authenticity of your Cardware Wallet:
Purchase from Authorised Sources: Only buy the device from our official website or authorised retailers.
Inspect the Packaging: Check for tamper-evident seals and ensure the packaging is intact.
Verify Hardware Integrity: The wallet features a transparent casing allowing you to visually inspect internal components. Confirm that only power and ground connections are active on the USB-C port, with all data lines disconnected.
Q: Is there a warranty for the Cardware Wallet?
A: Yes, the Cardware Wallet comes with a standard one-year warranty covering manufacturing defects and device malfunctions. Additionally, we offer "Top Up" warranty options to extend coverage:
One-Year Top Up: Extends warranty coverage to a total of two years.
Two-Year Top Up: Extends warranty coverage to a total of three years.
For detailed information on warranty terms and conditions, please refer to our warranty policy available on our website.
Q: Do you offer business solutions or bulk purchases?
A: Yes, we offer B2B solutions for organisations interested in providing secure, branded hardware wallets to their clients or members. Our solutions include customisation options and seamless integration with existing platforms. For more information, please visit our B2B Solutions page or contact our sales team at contact@cardwarewallet.com.
Q: How do I stay updated on Cardware Wallet news and updates?
A: Stay informed about the latest news, product updates, and announcements by subscribing to our newsletter on our website or following us on social media platforms:
If you have any additional questions or require further assistance, please do not hesitate to contact our customer support team.
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